SIG partnered with the University of Memphis to conduct a comprehensive assessment of their Banner ERP system, delivering significant value across multiple dimensions:

• Holistic System Evaluation: Conducted an in-depth analysis of Banner utilization across student services, financial aid, student accounts, human resources/payroll, and finance, providing a 360-degree view of the university’s ERP ecosystem.
• Gap Identification and Prioritization: Systematically identified and prioritized gaps in current processes, enabling targeted improvements and resource allocation.
• Opportunity Mapping: Uncovered numerous opportunities for process optimization and system enhancements, potentially leading to significant time and cost savings.
• Consensus-Driven Future State Vision: Facilitated collaborative sessions with stakeholders across departments to establish a shared vision for the future state of Banner utilization, ensuring buy-in and alignment across the institution.
• Strategic Roadmap Development: Created a detailed, realistic improvement plan that balances quick wins with long-term strategic enhancements.
• Cross-Functional Alignment: Improved communication and collaboration between IT and functional departments, fostering a more integrated approach to system utilization.
• Enhanced Decision-Making Framework: Provided leadership with comprehensive insights and recommendations, enabling data-driven decision-making for future ERP investments and initiatives.
• Capacity Building: Transferred knowledge and best practices to the UofM team, enhancing their ability to continually optimize Banner usage moving forward.

While the project is ongoing, early results indicate potential for:

• 20-30% reduction in manual data entry tasks across assessed departments
• Improved student satisfaction through streamlined processes in enrollment and financial aid
• Enhanced reporting capabilities, reducing time spent on report generation by an estimated 40%
• Increased system adoption rates among staff, leading to more consistent and efficient operations

By partnering with SIG, the University of Memphis has laid a solid foundation for maximizing the value of their Banner investment, positioning the institution for improved operational efficiency, enhanced student services, and strategic growth in the years to come.