SIG conducted a thorough analysis of UNWSP’s current business procedures and implemented comprehensive solutions to address the challenges of fragmented data and inefficient processes across various student populations.

Key Improvements:

• Centralized Data Management: Developed a unified system to track and manage data for all student populations (dual enrollment, undergraduate, and graduate), eliminating information silos between departments.
• Streamlined Data Collection: Created a single inquiry form to manage all populations, ensuring consistent and up-to-date information gathering across the university.
• Automated Workflows: Implemented new automated processes that freed up staff time, allowing for more meaningful engagement with students.
• Cross-Departmental Collaboration: Facilitated knowledge sharing across multiple teams, improving communication and efficiency throughout the admissions and matriculation processes.
• Specialized Application Processes: Developed a Dual Enrollment Application that included counselor and parent approvals, addressing the unique needs of this student population.
• Integrated Marketing Approach: Provided cross-training for staff and marketing personnel, enabling collaborative promotion of all programs at the undergraduate level.

Results:

These solutions effectively addressed UNWSP’s challenges by:

• Eliminating inconsistent data issues across departments and student populations.
• Providing an efficient way to gather, sort, and share data on a wide range of student groups throughout their journey from inquiry to matriculation.
• Improving the accuracy and timeliness of student information processing.
• Enhancing the university’s ability to track and manage various student populations cohesively.

Through these improvements, UNWSP has transformed its data management and student engagement processes, creating a more efficient, collaborative, and student-centered admissions experience across all programs and levels.