Unlocking Student Success with Agentforce
In today’s educational landscape, universities are continually seeking innovative ways to enhance student engagement and streamline administrative processes. Enter Agentforce from Salesforce—a new offering from Salesforce that utilizes AI through intelligent Agents and automation, Agentforce empowers institutions to provide personalized, efficient, and proactive support throughout the student journey. What is Agentforce? Agentforce is a cutting-edge […]
Agentforce vs. Bots in Salesforce: Unleashing the Power of Advanced AI Agents
As businesses evolve with digital transformation, using artificial intelligence (AI) in customer support and operational efficiency has become critical. Salesforce, a customer relationship management (CRM) leader, has introduced powerful AI-driven tools designed to enhance interactions, automate tasks, and streamline business processes. Two of these tools, traditional bots (such as Einstein Bots), and the more advanced […]
Salesforce Backup Solutions: Native vs 3rd Party
Safeguarding your Salesforce data is critical, but are native backup tools enough to meet your organization’s needs? While Salesforce offers built-in solutions, their speed, automation, and restoration limitations can leave gaps in your data protection strategy. Third-party tools, on the other hand, deliver advanced features like full automation, seamless integration, and enhanced customization. In this […]
Documenting Integration Requirements
Top Questions For Thoughtful Integration Documentation Our clients increasingly want to integrate their CRM, ERP/SIS, and other business applications (their “Solutions”) into a database or another enterprise application. The question they almost always want to know is, “How much will it cost?”. To answer this question, first, be prepared to present a high-level description of […]
Cybersecurity Readiness in Higher Education: The Power of Incident Response Planning & Testing
September 9, 2024 – E&I Cooperative Services – Season 4 – Episode 5 Hear from Brian Kirk, VP of Cybersecurity Services, discuss the crucial elements of incident response planning in higher education. Discover the essentials of crafting an effective Incident Response Plan (IRP) and how compliance with GLBA requirements can protect student data. Brian also […]
Abusing Adaptive Authentication in WS02
Part 1: User Impersonation Background Adaptive Adaptive Authentication is a powerful feature of the WSO2 Identity Server that enables the execution of TypeScript code during authentication. Its main purpose is to provide a convenient means of customizing and extending the authentication process and functionality without the need to develop and deploy Java artifacts. Authentication is […]
Salesforce Education Cloud: FAQs
Salesforce Education Cloud is the latest evolution of purpose-built education applications for the Salesforce Platform. We know many of you may have questions. Depending on your particular scenario, there are different questions to ask. The information on Education Cloud is expanding quickly, so if you want to explore more deeply, please schedule a no cost, no obligation call. FAQs […]
Marketing Cloud and Slate: Better Together
Slate, a CRM system developed by Technolutions, has gained popularity among higher education institutions for managing admissions, recruitment, and enrollment processes. Marketing Cloud, the marketing platform developed by Salesforce, includes integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation, and data analysis. Using both Marketing Cloud and Slate together provides […]
