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Transforming Student Success with Salesforce Integration
- Disconnected Systems: Staff had to switch between multiple platforms (Salesforce, Canvas, Starfish), creating inefficiencies and data silos.
- Lack of Integration: Advisors and faculty were not connected to the main Salesforce system, making centralized tracking of student progress and communication difficult.
- Cultural Alignment Challenge: Initial communication barriers arose as institutional teams adjusted to new workflows and collaboration styles that come with engaging an external partner.
- Unclear Requirements: Early in the project, ownership and understanding of requirements and acceptance criteria were not well-defined.
- Training & Change Management Needs: Comprehensive training and structured change management were essential to ensure adoption of new workflows and technology.
“We are extremely happy with the depth and breadth of the test Triaxiom performed, their attention to detail, and the great write-up of vulnerabilities that were discovered. They found vulnerabilities that were overlooked by other companies we used in the past. In today’s challenging and evolving security environment, getting a clean bill of health is great, but being able to keep up with best practices and quickly remediate vulnerabilities is absolutely critical. I’m very happy that we have an even more secure system and that we signed a three year commitment with Triaxiom Security.”
–CTO SaaS Provider – Dallas TX
“Triaxiom Security are experts at their craft. We have partnered with them on a multi-year engagement to identify our security weaknesses throughout our environment. Additionally, we are engaged with them to help us maintain PCI compliance on an annual basis. Their engineers have been extremely responsive and helpful every time we reach out, even if it is not part of an ongoing assessment. They truly are a part of our security team!”
-Chief Information Security Officer – Charlotte, NC
“I would absolutely recommend SIG. It wasn’t just about the work delivered — the trust and communication throughout the process made the results even stronger.”
— Jen Warm, Assistant Vice President of CRM Operations, Ivy Tech Community College
“I almost look at SIG as our safety net. We have Ellucian implementing the software, we have our Broward team, but then we have SIG. If we’re going to stumble or fall, SIG is going to be there to help pick us up—because they’re in it with us for the long haul.”
-Liz Perrone, Implementation Director, Broward College
“SIG helps us modernize while honoring what makes AACC unique. Their experts have walked alongside our teams and built confidence in even our most nervous departments.”
— Lisa Kraus, Director of Enterprise Application Services, AACC
“SIG has been a secret weapon in our implementation. Their people are smart, dependable, and resourceful. Honestly, I don’t know where we’d be without them.”
— Dr. Richard Kralevich, VP of Information & Instructional Technology, AACC
